WhatsApp Virtual Assistant & Interactive Button Menus

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Create interactive WhatsApp experiences with virtual assistants and button-based menus. Automate customer interactions and improve response efficiency with smart, guided WhatsApp flows.

Where It Helps

  • Automated FAQ handling with quick-reply buttons
  • Guided lead-collection flows with list menus
  • Order status and support ticket lookups
  • 24/7 first-response automation before human hand-off

How the Virtual Assistant Works

Instead of typing free-form messages, customers tap quick-reply buttons or select from a guided list menu, so every conversation follows a clean, predictable path. This reduces typing errors, speeds up resolution and captures structured data (like the reason for contact) automatically — ready for your support team to review or your CRM to store.

Get Started with WhatsApp Virtual & Button Solutions

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FAQs

Frequently Asked Questions

Can the virtual assistant hand off to a human agent?
Yes, conversations can be configured to escalate to a live agent automatically whenever the automated flow cannot resolve the customer's query.
Do I need the WhatsApp Business API to use button menus?
Yes, interactive buttons and list menus are built on top of the WhatsApp Business API. If you are not yet using the API, we can set both up together.
Can the menu flow be customised for my business?
Absolutely. We design the button structure, list options and response text around your specific use case, whether that is support, lead capture or order tracking.
Bulk SMS · WhatsApp · Voice · Email

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